Privacy Policy
Effective Date: November 11, 2026
Website: https://www.thehopeinc.com/
Company Name: Hargrove, Oliver & Parker Enterprises, Inc. (doing business as Hope Inc.)
1. Introduction
At Hargrove, Oliver & Parker Enterprises, Inc. (“Company,” “we,” “our,” or “us”), we prioritize the privacy and security of our visitors and patients. This Privacy Policy outlines the types of information we collect through our website, https://www.thehopeinc.com/, how we use and safeguard that information, and your rights regarding your personal data.
This online Privacy Policy applies only to information collected through our website and digital contact forms. It does not apply to information collected offline or during direct clinical care, which is governed by applicable healthcare privacy laws (including HIPAA).
2. Patient Health Information (PHI) & HIPAA Disclaimer
- Protected Health Information: Any health-related information you share through our secure online intake or benefit verification forms is handled with strict confidentiality.
- HIPAA Compliance: We maintain administrative, physical, and technical safeguards designed to protect your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
- Third-Party Disclosures: We never sell, rent, or trade your personal health information to third-party marketers or advertisers.
3. Information We Collect
A. Information You Provide Directly
- Contact & Insurance Details: When you submit a contact form, request information, or verify Medicaid/insurance benefits, we may collect your name, phone number, email address, physical address, insurance provider details, and the general content of your message.
- Direct Inquiries: If you contact us via email or phone, we collect the details you choose to share to help address your clinical or administrative questions.
B. Information Collected Automatically
- Log Data: Like standard websites, our servers automatically log non-identifiable information, including your IP address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click data. This data is strictly used for site administration and trend analysis.
- Cookies & Analytics: We use cookies to optimize website performance, remember user preferences, and analyze how visitors interact with our pages. You can disable cookies at any time through your browser settings.
4. How We Use Your Information
We use the information collected on our website to:
- Verify insurance coverage and Medicaid eligibility for requested treatment programs.
- Respond directly to your inquiries, schedule assessments, and deliver patient support.
- Maintain, optimize, and protect the security of our website.
- Comply with legal, regulatory, and healthcare reporting obligations.
- Prevent fraudulent activity and ensure site integrity.
5. Third-Party Services & Links
Our website may contain links to third-party resources, state benefit portals, or non-emergency medical transportation providers. We do not control and are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
6. Your Data Rights
Depending on your location, you may have specific privacy rights regarding your personal data:
- Right to Access: You may request copies of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete information.
- Right to Erasure / Deletion: You may request that we delete your personal data, subject to legal and medical record-retention requirements.
- Opt-Out Rights: You may opt out of receiving non-essential communications from us at any time.
To exercise any of these rights, please contact our privacy compliance team using the details below. We respond to all legitimate requests within 30 days.
7. Children’s Privacy
Protecting the privacy of minors is especially important. Our website is intended for general audiences and adults seeking healthcare options. We do not knowingly collect personally identifiable information from children under the age of 13 without parental or guardian consent. If you believe your child has submitted personal information on our site, please contact us immediately, and we will promptly delete it.
8. Updates to This Policy
We reserve the right to update this Privacy Policy as our services, technologies, or legal obligations evolve. Any changes will be posted on this page with an updated “Effective Date.”
Contact Us
If you have questions about this Privacy Policy, your data rights, or our privacy practices, please reach out to us:
- Email: voliver@thehopeinc.com
- Phone: (804) 3201395
- Mailing Address: Hargrove, Oliver & Parker Enterprises, Inc., 6767 Forest Hill Ave, Richmond VA 23225
